Business Skills Training Courses

Anti-Harassment and Bullying Policy

Description

£20 exc VAT Your company should be committed to providing a working environment free from harassment and bullying and ensuring all staff are treated with dignity and respect.. This course covers the commitments that will be laid out in your company's anti-harassment…

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Conflict resolution in the Workplace

Description

£20 exc VAT Our workplaces, are full of individuals with very different backgrounds, beliefs, values and attitudes. With such diversity conflict, at some point, is inevitable. This course will consider what conflict is as well as its impact and role in…

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Customer Service

Description

£20 exc VAT Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. But how is this done? How do…

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Data Protection in the Workplace

Description

£20 exc VAT If you or your organisation handles personal information about individuals you have legal obligations to protect that information. The benefits of good data safety are numerous and include, good business practice, the protection of people’s rights and the protection of your…

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Developing Teamwork

Description

£20.00 ex Vat Developing Teamwork is all about building stronger relationships within your team by getting to know each other better and creating the foundations for an exceptionally high performing group of people. This course will start by explaining in detail what…

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Disciplinary Procedures

Description

£20 exc VAT The aims of the disciplinary procedure are to provide a framework within which managers can work with employees to maintain satisfactory standards of conduct and to encourage improvement when necessary. This course covers the aims of the disciplinary procedure, penalties including…

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Effective Delegation

Description

£20 exc VAT Effective delegation is an essential skill to learn if you want to be an effective manager. After all, the best managers don’t strive to be super-heroes. Instead, they are exceptional at picking good people to do what…

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Equality, Diversity and Discrimination

Description

£20 exc VAT We’ve all heard and used the words ‘equality’ and ‘diversity’ before but what do they actually mean, and how do they affect you as an employer or employee? If you take the words on their own they are actually…

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Facebook for business

Description

£45 exc VAT Facebook is the world’s largest social network. With over a billion users it’s very likely that a proportion of your target customer audience will have a Facebook account. In the ‘Social Media for Business’ course you will have been…

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Leadership Skills

Description

£20 exc VAT A leader doesn’t necessarily have to be a ‘manager’, but it’s difficult to see how a manager could be truly effective without having at least some leadership skills. This course will introduce you to some of the import…

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