Business Skills Training Courses

Anti-Harassment and Bullying Policy

Description

Your company should be committed to providing a working environment free from harassment and bullying and ensuring all staff are treated with dignity and respect.. This course covers the commitments that will be laid out in your company's anti-harassment and bullying policy.…

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Conflict resolution in the Workplace

Description

Our workplaces, are full of individuals with very different backgrounds, beliefs, values and attitudes. With such diversity conflict, at some point, is inevitable. This course will consider what conflict is as well as its impact and role in the workplace…

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Customer Service

Description

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. But how is this done? How do you ensure…

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Data Protection in the Workplace

Description

If you or your organisation handles personal information about individuals you have legal obligations to protect that information. The benefits of good data safety are numerous and include, good business practice, the protection of people’s rights and the protection of your organisations reputation. In…

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Developing Good Employee Relations

Description

Effective businesses encourage the development of positive relationships between managers and employees, as well as amongst co-workers. Establishing and maintaining good work relationships is the key to a positive workplace, and it doesn't have to take a lot of time. This course…

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Developing Teamwork

Description

Developing Teamwork is all about building stronger relationships within your team by getting to know each other better and creating the foundations for an exceptionally high performing group of people. This course will start by explaining in detail what team working…

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Disciplinary Procedures

Description

The aims of the disciplinary procedure are to provide a framework within which managers can work with employees to maintain satisfactory standards of conduct and to encourage improvement when necessary. This course covers the aims of the disciplinary procedure, penalties including investigations, allegations…

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Effective Delegation

Description

Effective delegation is an essential skill to learn if you want to be an effective manager. After all, the best managers don’t strive to be super-heroes, Instead, they are exceptional at picking good people to do what they need to…

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Equality, Diversity and Discrimination

Description

We’ve all heard and used the words ‘equality’ and ‘diversity’ before but what do they actually mean, and how do they affect you as an employer or employee? If you take the words on their own they are actually quite different,…

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Facebook for business

Description

Facebook is the world’s largest social network. With over a billion users it’s very likely that a proportion of your target customer audience will have a Facebook account. In the ‘Social Media for Business’ course you will have been encouraged…

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Introducing GDPR

Description

The General Data Protection Regulation (GDPR) is designed to strengthen and unify the principles of data protection for all individuals within the European Union and the European Economic Area. The GDPR is an incredibly important change to data privacy regulations so…

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Introduction to Emotional Intelligence

Description

Emotional Intelligence is a set of emotional and social skills that collectively establish how well you perceive and express yourself, maintain social relationships and cope with challenges. It's not just a passing management fad, in fact it is based on a…

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Leadership Skills

Description

A leader doesn’t necessarily have to be a ‘manager’, but it’s difficult to see how a manager could be truly effective without having at least some leadership skills. This course will introduce you to some of the import techniques and…

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LinkedIn for Business

Description

LinkedIn is a very well established and respected social network with over 259 million users in more than 200 countries. It’s known as “Facebook in a Suit” or the most professional level of social networking for businesses. LinkedIn is a very…

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Managing Meetings

Description

I think everyone would agree that poorly called or run meetings waste valuable time for any organisation. This course starts with some basic definitions and statistics that outline how important running meetings effectively can be. It examines factors that make meetings…

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Managing Sickness and Absence

Description

Employee absence can be costly in terms of both lost time and money and it impacts businesses, managers, and colleagues in ways that range from them having to take on extra work or undertake additional training, to experiencing additional stress…

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Negotiation

Description

Negotiation is a basic means of getting what you want from others. It’s a back and forth communication designed to reach an agreement when you and the other side have some interests that are shared and others that are opposed. This course covers…

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Objective Setting

Description

Setting clear and precise goals and objectives ensure that everyone is working towards the same goal, allowing for business and personal growth. Objectives clarify priorities and allow employees to allocate their time and resources more effectively. They also introduce a way…

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Presentation skills

Description

Giving a successful presentation can be one of the hardest parts of many people's jobs, ultimately preparation will be the key to success when it comes to giving a presentation, but how do you make sure you are prepared enough? What…

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Project Management

Description

The effective management of projects is an essential skill in many workplaces and the correct control of stages and different aspects of projects helps to increase the chances of projects being successful. There are many tools and approaches to managing…

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Sales Skills

Description

The course will start by providing an overview of the basic rules for sales people, along with the right mindset, self-assessment and the goals you’ll need in the short, medium and long term. It’ll cover cold calling, including how to prepare,…

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SEO (Search Engine Optimization) for Business

Description

Right now, potential customers will be searching for your products and services ‐ and if they don’t find their way to your site, you could be deferring them to a competitor. Imagine if your website could rank above your competitors’, using…

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Sexual Harassment in the Workplace

Description

Sexual harassment is unwanted conduct of a sexual nature. Experiencing sexual harassment can be one of the most difficult situations a worker can face, however it should not be happening and all workers are protected by law from sexual harassment. Handling…

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Social Media for Business

Description

The Internet has changed our lives both personally and commercially and the boundaries between personal and business communication are now much less defined. Three quarters of us in the developed world use the internet and social media has become a serious…

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Stress Management

Description

The Health and Safety Executive states that ‘work related stress develops because a person is unable to cope with the demands being placed on them’. This can come from any aspect of their life but it often comes from demands placed…

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The Principles of Performance Management

Description

In any organisation, the traditional model of strict command and control wastes a significant amount of time and money, mutual trust, employee motivation and readiness to perform can easily be undermined. Performance management, on the other hand, offers a different,…

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Time Management

Description

Good time management will improve and enhance the time spent in the workplace and can even go a long way to improving the quality of the work you produce. For most people however this is easier said than done and we’ve…

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Twitter for Business

Description

Twitter is a social media platform that is used by a wide range of people, from celebrities, who use it to communicate with their fans to companies and brands who can use it to engage their customers and attract new ones. It…

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Working Within the Private Security Industry

Description

In the UK, the private security industry provides manned, physical and technical systems to help protect people, premises and property. It can also help prevent and detect crimes and any activities that could be considered unauthorised as well as offering…

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